TERMS + CONDITIONS | HEALTH + SAFETY

TERMS + CONDITIONS

PAYMENT TERMS

 

All payments must be received to confirm a spot for the class. First come first serve. We accept all major credit cards, Wechat/Alipay, or e-transfer to "languageartsbase@gmail.com". (For e-transfers or Wechat/Alipay, please put participants' name in Remarks) 
 

CANCELLATION POLICIES

 

For all Weekly Classes, Pro-D Day Workshops, 1-Day Workshops and Camps:

  • There is strictly NO refund or credit of any course fees paid in the event of no-shows, and/or cancellations due to personal schedule conflict or sickness. Should LAB Language Arts Base need to cancel a class due to low enrollment, all students will be notified at least 24 hours in advance, and full refunds will be issued. Please remember when you confirm a class time, it is reserved for you/your child with a designated instructor. A late cancellation or missed class disrupts instructors’ time and lesson plans, and leaves a space that could have been filled by another student.

  • Changes for any confirmed/scheduled class or course can be made and finalized with more than 48 hours notice, if there is availability and at LAB management's discretion. 

  • There is a $10 administration fee for any class/course transfers or credit requests.

 

For Parties And Private Classes:

  • There is strictly NO refund or credit of any course fees paid in the event of no-shows, and/or cancellations due to personal schedule conflict or sickness. Should LAB Language Arts Base need to cancel a class due to any reason, all students will be notified at least 24 hours in advance, and full refunds will be issued. 

  • Changes for any confirmed/scheduled party date or private class event can be made and finalized with more than 48 hours notice, if there is availability and at LAB management's discretion.  

  • There is a $10 administration fee for any party/private event date transfers or credit requests.

 

MAKE-UP CLASS POLICY 

 

For Weekly Classes (monthly courses):

  • Make-up classes can be scheduled within a monthly course for an absence due to sickness or personal reasons at an additional charge of $10 per class. All make-up classes are subject to LAB's schedule availability. Make-up classes cannot be accumulated and/or carried over to other monthly courses, or refunded. No refund or credit will be given in the event of a suitable make-up class not being available or if students are unable to attend the make-up class provided.

  • To fit your schedule better, a 30-minute make up class is available at the cost of $18.00. LAB Language Arts Base is not responsible for providing make up classes for missed time; however, we do our best to ensure projects are completed per course.

  • There are no make-up classes available to schedule for Pro-D Day Workshops, 1-Day Workshops and Camps.

 

BEHAVIOUR POLICY

Students should conduct themselves in a respectful manner with both fellow students and instructors alike.  Students are asked to respect the work and space of other students as well as the studio environment in general. 
 

PICK UP/DROP OFF POLICY

 

For all drop-off classes for kids, the studio will be open 5 minutes before the class starts. Parents/guardians are responsible for picking up the students on time. If your child(ren) is not picked up on time, there is a late fee. After 5 minute grace period, there is a $10 flat rate per child that stays an extra 5 to 20 minutes. For more than 20 minutes late, we will implement $1 per minute care. It will be greatly appreciated, however, if parents call to notify us if they will be late and give an approximate arrival time so that we can better comfort your child. If this becomes a frequent problem, LAB Language Arts Base reserves the right to dismiss a family from the program. Late fees are due regardless of inclement weather, traffic delays or other situations that may arise. 

HEALTH + SAFETY

Updated: July 1, 2022

UPDATES WITH BC HEALTH

According to BC Province-wide restrictions; we've reviewed our COVID-19 Safety Plan, and remind all instructors and students to monitor themselves daily and to stay home if they have any symptoms.

 

We are still doing daily screening to keep our workplace safe. We will continue to operate as we have "individuals attending regularly scheduled classes or practices in a recreation centre."

MASKS + TEMPERATURE CHECKS

LAB will have temperature checks for everyone who enter the studio, and highly encourage masks for all instructors, adults and children to wear in the space until further notice, regardless of students' vaccination statuses.

 

During high traffic times, please wait outside if there are already two families inside the reception area. Please follow the appropriate 'one-way' signs to enter and exit the studio.

PRE REGISTRATION & CAPACITY

All students must be pre-registered to enter the classroom space.

To ensure your spot in any of our available classes, please book online at least 24 hours in advance. 

There is a capacity of 25 persons max at any given time in our 1800 sq/ft studio.

GOOD HYGIENE

Everyone is encouraged to hand wash with soap and/or use hand sanitizer before and after class. We love to remind students to do so on an hourly basis during longer camp/workshop sessions. 

There is daily studio cleaning and sanitization at end of the day. High traffic areas will be sanitized on an ongoing basis.

MEDICAL EMERGENCIES

Please declare any allergies and/or physical/mental conditions of each participant (under the age of 12).

 

The purchaser gives permission to all owners and employees under LAB Language Arts Base Ltd to seek medical treatment for the participant in the event they are not able to reach a parent or guardian during a medical emergency. 

ARTWORK & PICKUP

 

For any artwork that needs to be left at studio to dry, you can schedule to pick up the following day! 

For any artwork that needs to be fired in our kiln, we will contact you in about 2-3 weeks for pick up (via email or call). You can schedule to pick up the following day!

 

Should the artwork be destroyed due to a kiln explosion, we would love to offer a chance for you to come in and remake an art piece. Refunds are not provided for damaged clay due to kiln explosions.

 

Please kindly ensure to pick up artwork in 1 months’ time as we often need to declutter to make room for more art :) 

 

PHOTOGRAPHY

 

LAB Language Arts Base reserves the right to use photographic material for advertising and promotional purposes. If you do not want your child, yourself or a family member photographed, please let us know by email lab.steveston@gmail.com